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Account Deletion & Data Policy

Deletion request

Members may start deletion in Account Settings after confirming their password. A 14-day grace period permits cancellation before scheduled processing. Profile visibility is restricted when deletion is pending.

What is deleted or anonymized

Profile content and non-required account identifiers will be deleted or anonymized after the grace period. Existing messages may be retained in de-identified form for the recipients' conversation history and safety context.

Retention schedule

  • Active account and profile information: while the account is active.
  • Closed or deleted account records: up to two years where needed for legitimate business, fraud prevention, safety, dispute, or compliance purposes; the public profile is removed promptly after deletion is requested.
  • Ordinary member messages: while the account is active and up to one year after account closure or deletion.
  • Safety reports and complaints: five years after the matter closes.
  • Suspended or banned member records: five years after suspension or ban.
  • Customer-support records: two years after the matter closes.
  • Privacy and data-request records: three years after completion.
  • Legal and compliance evidence: five years, or longer while an active legal, regulatory, safety, investigative, or related matter reasonably requires it.
  • Payment, transaction, tax, and accounting records: seven years. Caribbean Hearts retains only the financial information needed for processing, accounting, refunds, chargebacks, tax, and compliance and does not store full card numbers or CVV/CVC handled by Stripe.

Deletion is suspended for records subject to a legal hold, including litigation, subpoena, law-enforcement requests, safety or fraud investigations, payment disputes or chargebacks, regulatory matters, and similar obligations. Evidence inherits the longer applicable retention period.

Backups expire through normal rotation and are not restored for ordinary product use. Active legal holds are checked before destructive account processing; automated class-by-class retention enforcement remains partial and is not represented as fully automated.

The 18+ self-attestation result, Stripe Identity adult-eligibility result, provider reference, attempt count, and restricted timestamps may be retained as necessary to enforce the adult-only service, handle reviews, prevent repeated misuse, and meet legal obligations. Caribbean Hearts does not store the identification document, selfie, full date of birth, verification link, or raw provider output and requests provider redaction after the adult-eligibility decision.

Subscriptions and exports

Members must review active subscriptions before deletion. A data export should be requested before processing completes. Completion confirmation will be sent when the operational workflow finishes.