California Privacy Notice

Information covered

Caribbean Hearts may process identifiers, profile and demographic information members choose to provide, communications, account and security activity, device and browser information, approximate location supplied by the member, safety reports, and subscription or transaction records when a payment feature is used.

The website does not request precise device geolocation, Social Security numbers, passport numbers, driver-license numbers, job-applicant records, or consumer-reporting information as part of ordinary registration. Document and selfie identity verification is disabled.

Current disclosure model

Caribbean Hearts uses service providers for enabled hosting, storage, email delivery, security, and support functions. Google Analytics, advertising networks, affiliate tracking, cross-context behavioral advertising, and sale or sharing of personal information are not part of the current operating model.

California requests

California residents may request access, correction, deletion, or information about applicable processing through Privacy Choices and Requests. Caribbean Hearts may take reasonable steps to authenticate the requester and may retain information when an exception or legal obligation applies.

Retention schedule

• Active account and profile information: while the account is active.
• Closed or deleted account records: up to two years where needed for legitimate business, fraud prevention, safety, dispute, or compliance purposes; the public profile is removed promptly after deletion is requested.
• Ordinary member messages: while the account is active and up to one year after account closure or deletion.
• Safety reports and complaints: five years after the matter closes.
• Suspended or banned member records: five years after suspension or ban.
• Customer-support records: two years after the matter closes.
• Privacy and data-request records: three years after completion.
• Legal and compliance evidence: five years, or longer while an active legal, regulatory, safety, investigative, or related matter reasonably requires it.
• Payment, transaction, tax, and accounting records: seven years. Caribbean Hearts retains only the financial information needed for processing, accounting, refunds, chargebacks, tax, and compliance and does not store full card numbers or CVV/CVC handled by Stripe.

Deletion is suspended for records subject to a legal hold, including litigation, subpoena, law-enforcement requests, safety or fraud investigations, payment disputes or chargebacks, regulatory matters, and similar obligations. Evidence inherits the longer applicable retention period.

Contact

Caribbean Hearts LLC oversees initial communications. Use the categorized Contact Support workflow whenever possible. The central business mailing address, support email, and support telephone are listed on Contact & Legal Notices. Do not send passwords, full card numbers, CVV/CVC, or unnecessary identity documents.